| What are your office hours? |
Our office is open from 9:00 am to 5:00 pm
weekdays, excluding most major holidays. We have voice mail coverage
outside these hours.
Our interpreters and translators can be available
at any time on any day to meet your needs. |
| What are your rates? |
As with any highly specialized field, language
services are provided at varying rates. Factors that may influence
the amount that will be charged for any particular service include
- the language
- qualifications, certifications, and/or accreditations
required by the situation
- the geographic location of the service site
- the geographic location of the interpreter or
translator
- special skills requirements
Our staff will be able to provide you with a cost
estimate based on a complete description of your needs.
|
| Are your interpreters certified? |
Our staff includes interpreters who are accredited and/or certified
with the United States Federal court systems, State court systems, Federal and State
government agencies, and many other agencies and organizations.
Two of the many ways we add value are knowing
exactly what kind of credentials an interpreter will need for your
specific situation, and the large number of resources we can draw upon to
match your requirements. |
Do you have interpreters in my
area?
|
Our worldwide network of interpreters and
translators covers the entire United States, Canada, Latin America, Europe and
Asia. |
| How far ahead do I need to book an interpreter? |
While last-minute bookings are always welcome, it is generally in your
best interest to book as far in advance as possible. This allows us
the maximum flexibility to choose the resource best fitted to your
needs. In no case will we send an interpreter who
does not meet the skill and credential requirements for your
situation. |
| What is your cancellation policy? |
In general, you must cancel a service appointment
24 hours or more before it is scheduled to start. When we confirm
your appointment, we provide the rate and minimum charge for the
service. If you need to cancel within 24 hours of the appointment,
you can expect to be billed the minimum fee. |
| How will you bill me, and what are the terms? |
We invoice you after the service
appointment. The invoice is payable upon receipt. We gladly
accept credit card payments (Visa and MasterCard). You may call our office
to make a credit card payment. |
